- 1.belief- what costumer thinks is true
- 2.monitor and evaluate
- 3.The manager
- 4. empowerment 95% of emplpyees empower others 5%manage
- 5. feedback
- 6.kick the kat
- 7. mistakes
- 8.over promise
- 9.peer review
- 10.annoying costumer
- Pick 5 of the 10 keys to write about.
- Visit or evaluate businesses over the next 6 days and write about how the company, customer or employee utilized, displayed or demonstrated the 5 keys you selected.
- For example, one of the keys is “Overpromise”….Maybe you visited Starbucks and witnessed them over-promising to a customer. Based on this, you would explain and describe the interaction and what should have been done.
This assignment should be 2 to 4 pages, double spaced, Times New Roman, 12 point font.